HOW MUCH TIME DO I HAVE TO RETURN AN ITEM?
We hope that you are satisfied with your order. If this is not the case, you can simply return the purchased items (including discounted items) to us within 14 days from the day of receipt.
HOW CAN I RETURN AN ITEM?
Please pack the goods you wish to return, fill in the return slip provided and place it in the parcel. Only use the return label provided by us for your return.
WHICH RETURN REGULATIONS APPLY?
Please ensure that all items are returned in their original condition with the RIANI label and security tag attached. Returns that do not comply with these guidelines will not be accepted. Worn, used, altered or damaged goods will not be accepted. Gift wrapping, tissue paper, promotional gifts and receipts enclosed with the consignment do not have to be returned. Returns are made in one consignment. If you wish to return several items, these must be sent to RIANI in a single consignment. RIANI reserves the right, at its sole discretion, to refuse the return of goods that do not comply with the return conditions set out above.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
Refunds will be made within 14 days via the same payment method and in the same currency that you used for payment. The debited amount will always be refunded to the purchaser and card or account holder. Vouchers are subject to individual billing terms, which are communicated when the voucher is issued. If you have made your purchase with a promotional code, you will be refunded the amount actually paid that was charged to you after the voucher was applied. If you made your purchase with a promotional code and return part of your order, you will receive a pro-rata refund. If items are out of stock or you have cancelled your order, we will refund the full amount.
ARE THERE ANY SHIPPING CHARGES OR COSTS FOR RETURN?
The shipping costs stated in the order must also be paid in the event of a complete return. Returns for German orders are handled by the shipping service provider DHL, for returns from Austria by Austrian Post.